Customer Testimonials
I went to this dealership to test drive a Mazda3 hatchback. Despite making an appointment with Art, when we arrived he passed us off to another salesman, Michael, who did not know anything about what we were looking for. Michael went to go get the keys for the test drive while we waited. As it turns out, the person with the keys was out on a lunch break. After waiting 45 minutes, we were able to test drive a different car, as the person apparently still wasn’t back yet. For his part, Michael was helpful in answering our questions and ... Read More DealerRater - Dec 13, 2025
It's truly uplifting to see good deeds and good customer service recognized, and I'm thrilled to share my exceptional experience at Maita Mazda of Sacramento. I had a warranty issue with a driver's side door rattle that was promptly addressed and fixed by Maita Mazda's outstanding service department. I must commend Colby, the service manager, and Ron for their remarkable communication and patience. They kept me informed every step of the way, ensuring a seamless experience, even when parts had to be ordered and a loaner provided. It's a testament to Maita Mazda's commitment ... Read More DealerRater - Oct 6, 2025
Michael Toledo was our salesman, and we really do love the car so far. The finance manager was great — very clear, transparent, and easy to work with.
However, there were a couple of disappointing parts of the experience. During the test drive, we noticed the gas light was on and mentioned it. Michael told us they would “fill the tank” if we bought the car. But after we signed, the tank was only filled to about a third. Having to immediately spend another $45 to actually fill it ourselves felt misleading.
More concerning was that we had agreed to remove an ... Read More DealerRater - Jun 28, 2025
Worst car buying experience of my life. High pressure sales tactics by the loser finance manager. I told him no to extended warranties three times and he just would not drop it the entire time I was in his office.
Recently, I purchased a vehicle from Maita Mazda. I would have say it was the BEST buying experience that I have ever had. The staff were very kind and helpful.,always willing to go above and beyond for me. All of them were fantastic especially my salesman, Julio Navarro. We worked together over a 6 week period..He was always willing to search for a particular vehicle for me,even though I changed my mind about 6 times.Not only was Julio patient he was kind, and very knowledgeable about each vehicle. This made me feel very comfortable.
I ended up purchasing ... Read More DealerRater - Sep 1, 2024
No pressure sales, staff were great. Purchase went smoothly. Excellent experience. Will do business again. Thanks. Kelly
Very efficient and my purchase went smoothly without any hiccups. Was in and out and very pleased with my purchase.
The experience of buying a car was new to me but the people there were great. Julio was so friendly, down to earth and helped to ease the stress. He was on top of everything every step of the way, even providing lunch for us. The Sales manager Shane gave us the best deal possible, had everything ready and worked hard for us. The finance officer was easy to work with and friendly. I highly recommend Maita Mazda and we’re very happy with our car!
Julio is an excellent salesman. Hardworking, knowledgeable, and detail oriented. Friendly and charming. I appreciate his work ethic.
I’ve been using this dealership for at least 10 years. I Always get excellent service. It’s a great staff.
They were very easy to work with, treated me with respect (can't say that about all the dealers I've been to), and I was out in under 90 minutes with my car.
Excellent customer service and great deals on their cars. Will purchase next car from there also
The experience was great and a no hassle process, the process would be suggested for others
Christian was super helpful, provided clear pricing and quotes, and was excellent with answering any questions I had.
Maita Mazda has been amazing to work with. I've been leasing with them since 2018 and it's always been an easy process. I love working with Randy and Chito!
Very helpful and the rep spent a lot of time answering questions whether I was in the dealership or via text
Great and friendly service will definitely be coming back to this location for my next service
The Sales Manager Sargon was very nice professional and knowledgeable. Unfortunately, I can't say the same about the Finance Manager, who made the experience very uncomfortable for me.
Professional service and easy to work with. Will continue to bring my Miata in for service.
It was so fast , so comfortable and awesome , I appreciate for your job!!! Thank you
Very professional and courteous. He was ready at the appointed time and delivered the car on time.
Professional, courteous, attentive, and having free coffee and water and snacks is really nice. Thanks for that.
Christian is the best service advisor. He is always very friendly and professional. I waited until he was back from paternity leave to schedule my maintenance.
Staff was friendly. Quick. Efficient. Minimal time waiting. Paperwork was thorough. Waiting area was well stocked, clean and comfortable.
Christian did a really good job. Glad he is my service advisor. Very helpful. Nice job
They are very welcoming and explain what is n being done thoroughly. They use video technology so I can see what the technician sees.
Christian Mammet arranged exactly for the services I wanted. The work was done in a timely manner.
Made appointment for same day. Comfortable waiting area. Friendly staff. Was finished and on my way quickly.
I love my agents! Maita never disappoints me, will come back if we have a chance!
Josh was a great sales person. He wasn't at all pushy. He actually listened to what I was saying and found the right car for me.
Awesome as always. Thorough and detailed. Gave options. Video inspection is cool. Easy in and out.
came in for vibration and whirling transmission sounds ..210$ diagnostic they said they fixes it..they wouldn't let me talk to technician to tell what I thought needed...was a total waste of money as they did absolutely nothing and I drove home same as I came in..dealer mechanics are a joke
Helpful, professional staff and a clean comfortable waiting area. The service was also done quickly, faster than expected. Overall, a positive experience.
It was a great painless streamlined process from my inquiry to financing. Everyone was very helpful. My first time buying from Maita after being a Niello Audi customer for a number of years. I was not disappointed!
Timely, courteous. I was given the appointment very fast and did the work to my satisfaction.
Excellent service so far. I have nothing to complain about. Thanks for fixing the issue with my car created by Mazda Roseville.
Mazda dealership is great. Humble personnel, always ready to help. Service is always good. Thank you.
Wonderful experience all the way around!! Julio was extremely knowledgeable and accommodating. I will definitely be back and will recommend family and friends.
Everything went according to plan the drop off the courtesy car and it was done on time no problems very good service
Excellent job! We didn’t have to wait for too long. Thanks you so much!
The personnel is professional, customer service is perfect, all needed explanations about terms of finance were presented in clear and friendly manner.
Good service, and friendly staff. I appreciated the future service estimates. Thank you very much for the great service.
I'm happy with the service, everything was done professionally. I received a video of the inspection of my car and it was noted what to pay attention to next time.
Documents took to long to sign and finance guy was almost pushy in explaining warranty coverages
Great service, even though I had to bring it back to get it done right in the end! They gave me good advise on what to fix, and provided a loaner, so not much inconvenience.
Very good service. Knowledge, helpful, and worked with me on the price. Will for sure recommend.
Good experience trading three Mazdas for one 2021 CX-9 GT and agreement for tire exchange.
Great service, they took care of me well and gave me a lot information. 100 % recommended
I took my vehicle in for a recommended service and everything was explained in a professional and friendly manner. The service was also completed in the timeframe promised.
Very deceptive employees, never upfront about the service being performed, HORRIBLE EXPERIENCE! WILL NOT RETURN
I’ve been going to Maita for over 10 years and have always had the best experience. Never any upselling and very fair prices.
Service is always great. Unfortunately, while car was serviced my 2025 tags and registration was taken. I contacted the dealership was advised will receive a call back and haven't.
I switched to this dealership after trying many in NorCal. Christian Mammet is best advisor!
Amazing crew always love coming to Maita Mazda so knowledgeable and helpful. Thank you so much!
As always, service and oil change done quickly and with clear explanations. Staff were prompt even with the weather being less than optimal.
Maita Mazda is always great when performing service on my vehicle. It is easy to schedule the appointment and communication from the service department is on point. I never hesitate to have my vehicle serviced here
The service they offer is not the one they give good service but not reliable
this is my 7th Maita Mazda that i have purchased from this dealership. I have had a great experience each time and would gladly purchase another vehicle from them as well as recommend family and friends to also purchase from Maita Mazda
We scheduled a service appointment on a Saturday. There was only one advisor and check-in took a very long time. There should be more advisors on the weekend when many people have time to bring their vehicle in for service. It will be difficult for us to recommend this dealership based on this inconvenience.
Does amazing well with working with you and your credit. And lots of loyalty rewards for being with them is nice when moving to or trading in a car.
Great service. Quick check in and out. Good waiting room with coffee, water and snacks.
Christian provided great customer service and was diligent in providing feedback regarding car repairs. However, I believe the technician did not do a thorough job in finding the main issue with my car.
Timely, courteous. Diagnosis was done quickly, very comfortable facility if one were waiting for their car
Christian always provide great customer service. I feel confident every time I see him because I know I will be treated right and fair. This location is always clean and very accommodating to customers.
Poor customer service. Had my car in service for almost 3 months and couldn’t even bother to update me. I had to call in everytime to get an update. The work wasn’t even done because they said they don’t know why my engine light keep coming back up, they just guessing what part was wrong with the car had me paid a thousand some and they still wont get ny car fix. So I had to take it out of their shop because the bill keep adding up
They were very attentive to my needs and were very professional and courteous. Made me feel like I was important.
I purchased my CX5 at this dealership and from the sales mgr to the service mgr, I have had a wonderful caring experience and thorough job done. When I thought there was issue with my rear lights the service mgr took special care to make sure I understood how my car worked. He was kind and patient. I can’t appreciate these guys enough.
Was not able to help me with my issue of a slipping transmission. Technician reported that there was nothing was wrong with my car. Good things it’s a transmission problem and is under warranty. Will be back when problem arises again. Service advisor was not friendly AT ALL. She wasn’t mean but she wasn’t nice. Seem like she just wanted me out of there asap. Requesting a different advisor next time.
Good service but. I followed up a little early and all was lined up for diagnosis and parts order for following week.
The dealership was very clean, wonderfully comfortable and well organized for a car buying customer.
Prices were fair and process was easy. We were able to complete the purchase in about an hour
i was in out faster than expected. So far they answer any after sales questions immediately. My CX-5 is brand new so have yet to experience the service department. Internet and Sales department are pretty awesome.
They were very professional, completed my service quickly. I would recommend Maita to all I know
Very happy with the customer service. I was out of town and was permitted to store my car until I returned. Thanks so much!
Easy to make appointment. Service writer was very personnable and also very helpful. The work was done on-time and completed as promised. .
Nice people, very courteous. Very good customer service. I shall keep coming to them. Thank you.
I have been a Maita Mazda customer for many years. Their service and sales departments are always excellent
I been taking my CX5 here for oil change ever since I bought it from different dealership. I got no complaint. Recommended!
Sargon was absolutely the best salesman I’ve ever worked with and made the transaction very smooth. I greatly appreciate his professionalism.
Service was good and quick. My service rep christian Mammet was easy to work with.
Keeps me updated on anything they find. Reasonable pricing on my routine service for my 15 year old Mazda 3 and always quick to get me a ride to and from the dealership.
The staff was great and my experience went very well. I was pleasantly surprised how smooth the process went. This was a flawless transaction and enjoyed the experience.
Good customer service! Keep up the good work. Hope to see you in 3 years. Thank you!
I called and the woman who answered the phone said that I didn’t need an appointment , that it was a slow day. When I arrived the man who met me said it would be two hours because only the two people who did oil changes could help me with my battery replacement. I sat and waited for the 2 hours.
Service department took car of me in an emergency (check engine light), provided a loaner and got me to work in under an hour late. Services performed and completed timely 🙂
We are very happy with the service we received at Maita Mazda. We certainly will being our CX5 back the next time it needs service .
excellent customer service and follow up when there was delays, easy to work with for loaner car
Very good experience, Was not pushed. Fritz was very good. Came in to get the 0% financing, Also walked away with lifetime powertrain
We appreciate the Maita Mazda Service Center. Over the last four years we have had great service and care of our CX-5. Christian is very courteous and provides a thorough explanation of the service needed for our vehicle. The technicians have provided reliable repairs and helpful videos to assess the condition and needs for our vehicle.
I'm very happy with the attention and over all experience at Maita Mazda. Customer service was and always is excellent.
Taylor is great did fantastic helping me with my vehicle and doing all he could to assist
Wonderful! As always. I will always do business with this dealer. Love all the folks here.
The people at the desks are always professional but at the same time always giving me good direction/advice.
Maita Mazda service center has always been helpful, expedient, and friendly. They have consistently been clear about pricing and services rendered.
I come here because it's convenient. The service is good, I'll be back.
Solvi was so nice, helpful and professional! She made my car buying experience very pleasant!!
The whole experience I felt like I was in good safe hands. as Randy and monument team, as well as the finance team work with my mom and I, it was an over all great experience.
Professional job as usual. When additional work is needed, it's thoroughly explained, including with a video to text message. Christian and Taylor are very courteous, prompt, and professional. Had to make a sequence of appointments, but they were all done within a week, even right before/after a holiday.
My periodic service (oil and filter change and tire rotation,) was finished (along with a complete safety inspection,) in less than an hour. My service advisor (Christian) kept me advised all the way and I really appreciate the "walk around video vehicle inspection!" Top notch service department!
Easy to make service appointment, greeted immediately and work was done in less than an hour.